Village Homeowner Information Portal
This is a resource for you to find helpful information on owning & maintaining your unit in The Village at Palisades Tahoe.
Thank you for visiting our new Homeowner Information Portal! This is a resource for you to find helpful information on owning and maintaining your unit in The Village at Palisades Tahoe. Below you will find links to all sorts of documents from HOA schedules to Housekeeping Services.
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Homeowner Services
- Housekeeping Services Offered
- Maintenance Services Offered
- Hospitality Services Offered: SVH offers services to homeowners who are renting on their own. Rate for nightly keys increased on August 1, 2018, to $20/night
- Mail and Package Service
- HDTV for Homeowners
- Phone and Internet Service: Rate increased on August 1, 2018. Phone and Internet $75/mo. Internet only $42/mo.
- DirecTV Channel Guide
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Keys & Parking rich-text
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Owner Accounting rich-text
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HOA Dues Payments
Your HOAs are going paperless. Starting June 1st, 2021 all statements will be emailed via Bill.com
- You can click a link in the email to pay online and setup auto pay
- Q&A for Bill.com
HOA Meeting Schedules- First Ascent HOA Board Meetings are the 2nd Wednesday of each month at 4pm held via Zoom
- 22 Station HOA Board meetings are the 3rd Wednesday of each month at 4pm, held via Zoom
- Annual Homeowners Meeting, October 9th (no regular Board meeting in October)
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Unit Renovations
Certain Unit Renovation and Alteration requires HOA Board approval. Examples of items that require Board approval include, but are not limited to- Installation of Hardwood/Vinyl Flooring
- Installation or Renovation of Tile/Slate Flooring
- Renovation/Alteration pertaining to Electrical
- Renovation/Alteration pertaining to Plumbing
- Removal or install of off door(s), walls, etc.
First Ascent
22 Station rich-text -
Questions
Making an Owner Reservation
Email ownerreservations@palisadestahoe.com or call reservations at 866-818-6963, option 1. This is the direct line to our call center. You can expect to receive a return email within 24 hours. This is the communication tool we highly recommend using as you have everything in writing.
Requesting an Owner Clean
Email ownerreservations@palisadestahoe.com. Please allow 48 hours for scheduled cleans (a message left after 5pm will be picked up the next morning and 48 hours starts then).
Requesting Maintenance
Email the Village Front Desk at frontdesk@palisadestahoe.com or call 530-584-6205 and schedule with a front desk agent. You can also email Stacia Lange, Owner Experience Manager, at stacialange@palisadestahoe.com or call 530-584-6232.
Homeowner Accounting Inquiries
Email stacialange@palisadestahoe.com or call 530-584-6232.
Homeowner & HOA Questions and Concerns
Email Stacia Lange, Owner Experience Manager, at stacialange@palisadestahoe.com or call 530-584-6232.
Contacts
General Manager - Christy Beck, cbeck@palisadestahoe.com, 530-584-6277
Assistant General Manager- Michelle Smith, msmith@palisadestahoe.com, 530-584-6220
Owner Experience Manager - Stacia Lange, stacialange@palisadestahoe.com, 530-584-6232
Lodging Administrative Assistant- Adrienne Derry, aderry@palisadestahoe.com, 530-584-6207
Lodging Coordinator - Eamon Gaffney, egaffney@palisadestahoe.com, 530-584-6237
Front Desk Manager - Gabe Perez, gperez@palisadestahoe.com, 530-584-6234
Chief Engineer - Ronnie Whitelaw, rwhitelaw@palisadestahoe.com, 530-584-6226
Housekeeping Manager - JC Goldrup, jcgoldrup@palisadestahoe.com, 530-584-6239
Reservations Supervisor - Shannon Trudeau, strudeau@palisadestahoe.com, 530-584-6209
Owner Reservations - ownerreservations@palisadestahoe.com, 866-818-6963, Owners #2
Owner Accounting - Stacia Lange, stacialange@palisadestahoe.com, 530-584-6232 rich-text