Placer County has moved from the Purple “Widespread” tier to the slightly less restrictive Red “Substantial” Tier. Here are the changes you will see at Palisades Tahoe:
- Food and beverage locations will be permitted to open indoors at a maximum 25% capacity or 100 people, whichever is fewer. Due to limited indoor capacities, guests should still be prepared to spend the day outdoors. Fortunately, spring is almost here and patios and sundecks will be the place to be.
- Meal packages, online ordering, outdoor seating and outdoor ordering/pickup continue to be available: explore options on our Dining & Après page.
- Retail stores will operate at 50% capacity (up from 25%).
There will be no changes to these operations:
- Palisades Tahoe continues to operate skiing and snowboarding for pass holders and advance-purchase ticket holders. Visit the Palisades Tahoe app or our lift ticket page for ticket availability.
- The Village at Palisades Tahoe Lodging is accepting reservations for all types of stays. We continue to operate with a high level of attention to Covid protocols, including room disinfection between guests.
- Lodges remain open with access to restrooms, lockers, rental equipment, and guest services only. Guests will not be permitted to linger indoors.
- Bars remain closed but alcoholic beverages will continue to be available for purchase with food.
- Masks and social distancing continue to be required and enforced throughout the resort.
- There are no changes to existing reservations for lift tickets, ski school, rental/demo, etc.
We are sincerely grateful to our guests and staff for remaining flexible with us throughout this unique season.
Due to below-average snowfall, it is possible that we will close earlier than our anticipated date of May 31st, particularly if unseasonably warm and dry conditions persist. We plan to run both Olympic Valley and Alpine Meadows while conditions allow, so we don’t have a set date. Spring skiing conditions are fantastic and coverage is still very good, so get out and enjoy the spring skiing conditions while they last.
Tickets and Passes
No, we are not requiring reservations at this time.
How far in advance will day tickets need to be purchased?
At this time we are not planning on placing any limits on how far in advance tickets will need to be purchased, however only a limited number of day tickets will be available each day. So purchasing early is the best way to secure the ski and ride days you want.
I have an Ikon Pass. How do I redeem my friends & Family tickets?
You can visit any ticket window at Olympic Valley or Alpine Meadows seven days a week to purchase your tickets in-person. Ikon Friends & Family Tickets do not sell out.
Friends & Family tickets are also available for purchase online. If you are an Ikon Pass holder who has visited us before, you should have received an email with a link to purchase your tickets. If you have not visited us before or you did not receive that email, please send us a message at firstname.lastname@example.org and we can send it to you. The link to purchase Ikon Friends & Family tickets is not available on the website.
If you know what date(s) you will be visiting, you can give us a call at least 18 days or more in advance to have the tickets mailed to you. Our contact center can be reached at 800-403-0206 between the hours of 8:30am and 4pm PST daily.
If I want to add an extra day with my Mountain Collective pass, do I need to do that in advance?
Mountain Collective 50% tickets are available daily with no restrictions. We no longer offer the 50% off for other resort unrestricted pass holders.
What if I had unused days on my 2019-20 Tahoe Super 4, Spring Ticket Trio or other rollover lift ticket?
Due to the unexpected closure of the resort last spring due to COVID-19, guests with unredeemed days on their 2019-20 Tahoe Super 4 packs, Spring Ticket Trio or other rollover lift ticket will have those unused days roll over to the 2020-21 season. Those tickets can be used without additional restrictions. Please email email@example.com or call 800-403-0206 to learn how to exchange out 19/20 lift tickets. All 19/20 Tahoe Super 4 pack and Spring Ticket Trio holders can go directly to the lift.
Will sightseeing tickets for the Aerial Tram be on sale?
Yes, Aerial Tram sightseeing tickets are now available. Learn more here.
Will you still have the Fly and Ski Free promotion?
Our Fly and Ski Free program is paused until further notice.
I purchased a Mountain Collective pass and plan to visit Palisades Tahoe this winter; do I need to make a reservation?
If you are visiting Palisades Tahoe on a Mountain Collective Pass, you can proceed to the ticket office to pick up your 2- or 3-day pass without a reservation. Please bring the Mountain Collective Bar Code and a photo ID or we will not be able to process your order. If you would like to have your Mountain Collective Pass mailed, please complete the pass pick up information here and allow 2 days for processing and 10-days for mail.
If I want to add an extra day with my mountain collective pass, do I need to purchase in advance?
Adding extra days will be subject to availability on that specific day.
Lift Operations and Terrain
Luckily, the length of skis and snowboards lend themselves to naturally creating distance between people in chairlift lines, and we know most people now have a pretty good sense of social distance. Covid enforcement staff will be in the line mazes reminding guests to maintain six feet of distance, and wear masks properly: you may see staff using megaphones and six-foot measuring sticks to show distancing. Lines will be longer due to physical distancing. You can expect to see changes to lift mazes to help achieve this, like wider lanes and empty lanes in between. Face coverings with two or more layers will also be mandatory in lift lines and while loading, riding and unloading all lifts. Eating and drinking are not permitted in lift lines.
Will chairlifts be loaded differently? Will I have to ride the chair lift with people I don’t know?
Guests will be asked to self-group with people who are within their party. Per California state guidelines, people from different households will be permitted on the same chairlift when they are seated at least one seat space apart. Depending on the lift, you may see two lines: a “Mixed Singles” line for single riders who are comfortable riding one seat apart from others, and the regular line for household groups and singles who would prefer to ride alone. Lift operators may ask if guests are comfortable loading with others, but guests can ask to ride alone. It’s ok to say no, but saying yes helps us work through the line faster for everyone.
What about the Funitel and the Tram?
Per California state guidelines, the Funitel, Tram and Tram elevator will operate at a 25% maximum capacity, so up to seven people on the Funitel and 27 on the Tram. Six feet of physical distancing must be maintained between members of different households and there will be standing room only (no bench seats). On the Funitel, households may request to ride alone, although guests who would prefer to ride only with their household are advised to use the S* One chairlift to access the upper mountain. Lines for the Funitel and Tram will be formed outdoors. Face coverings with two or more layers will be mandatory for all riders while waiting in line, loading, riding and unloading the Funitel and Tram. No eating or drinking will be permitted, so face coverings will stay on. Windows will remain open, even in inclement weather. Extra air intake and exhaust fans have been added to the Aerial Tram cabins, to increase airflow in that enclosed space. You will also see our lift attendants using electrostatic sprayers to regularly disinfect empty cabins.
How will Mountain Operations be impacted?
Like most other parts of life, Mountain Operations will face numerous challenges due to COVID-19 modifications. For example, ski patrollers can’t just pile into a troop carrier to its maximum capacity in order to be driven to their snow safety missions. Things like this will take longer, across the board. We will do our best to communicate these challenges and their impacts throughout the course of the season, and we’ll continuously learn and improve as we go along. What we can tell you for sure is that we need everyone to be mindful that there is an entirely new set of challenges layered on top of the already formidable challenges presented by these two big mountain ski areas. Please give our team the space and grace they will need to get the job done – no one wants to open the mountains for you more than we do.
At the resort this season, guests will be required to wear a face covering with two or more layers in any indoor facility or enclosed space, including lodges, restaurants, retail stores, shuttles, elevators and all lifts. Face coverings are required outdoors in lift lines, on all chair lifts, while walking through the Village, in parking lots, etc. Essentially, guests should expect to wear a face covering almost all of the time, except while skiing or riding down the mountain. Guests who are opposed to this are asked to avoid visiting the resort this season. Resort staff typically have extra disposable masks on hand if you need some.
Your face covering can be the same 2+ layer mask you’ve been wearing to the grocery store or, if you want to wear a neck gaiter for warmth, make sure that it has two layers of fabric or is folded to make two layers. According to the CDC, two methods substantially boost fit and protection: One is wearing a cloth mask over a disposable mask. The second is improving the fit of a single disposable mask by knotting the ear loops and tucking in the sides close to the face to form a closer fit. You can find more guidance on CDC page How to Select, Wear, and Clean Your Mask
Face coverings are not required while eating or drinking but should be left on while waiting for food to be served, and should be put back on when finished consuming food and beverages.
What if I sincerely don’t believe face coverings are helpful? What should I do?
We are requiring face coverings throughout the resort, as explained above. If you are not actively engaged in the downhill sliding part of skiing or riding, you will need to have your face covering on. If you don’t feel that you can deliver on this request, or if it’s just not right for you, or if you think we’re crazy for requiring face coverings – please don’t visit Palisades Tahoe while COVID-modified operating rules are in place. We will be happy to welcome you back unmasked when pandemic-related government regulations are removed.
What if I can’t wear a face covering because of a disability?
We require face coverings be worn on resort property without exception. While we understand there are those with disability related issues with face coverings, the Americans with Disability Act does not provide a blanket exemption to people with disabilities from complying with legitimate safety requirements that are necessary for safe operations. We also believe that in most cases, people have already worked out disability related issues with face coverings, given that mask requirements have been broadly in place for months in order to help protect the public health. Disability-related mask issues can frequently be resolved by the use of a clear mask, a face shield or a looser face covering rather than a cloth mask (such as a scarf). These alternatives are considered reasonable accommodations to a face covering requirement and will be permitted for those who have a disability that prevents wearing a standard face covering. If these reasonable accommodations do not work for you, please contact us before you arrive. Any guest who refuses to comply with our face covering requirements or any other guidelines will be addressed directly and may be asked to leave the resort.
I received both doses of the COVID-19 vaccine, do I still have to wear a mask, physically distance, and follow all your COVID-19 protocols?
Yes. According to the CDC website FAQ, not enough information is currently available to say if or when CDC will stop recommending that people wear masks and avoid close contact with others to help prevent the spread of the virus that causes COVID-19.
Indoor Facilities and Food Service
We plan to have lodges open, but guests should expect limited capacities per current state and local rules. Additional outdoor seating will be available at Alpine Meadows Base Lodge, Gold Coast Lodge, KT Base Bar and throughout The Village at Palisades Tahoe.
Will dining facilities be open?
We plan to operate our dining facilities, but guests should expect to see an organized traffic flow and limited capacities per current state and local rules, regulated by resort staff. Menus will be simplified, with fresh-made grab and go items and hot food ordered to go. Additional outdoor seating will be available at Alpine Meadows Base Lodge, Gold Coast Lodge, KT Base Bar and throughout The Village at Palisades Tahoe.
Will sit-down restaurants be open?
Restaurants are open for outdoor dining and are open at 50% capacity for indoor dining. Capacity and operations will comply with applicable current state and local regulations. Find information and restaurant contact info on our Dining & Apres page.
Can I purchase alcohol? Will bars be open?
Bar operations will be limited and will not look like prior years. Bar capacity and operations will comply with applicable current state and local regulations. Packaged beer, wine, and cocktails will be available at locations across the resort. At this time, alcohol purchase must be accompanied by food purchase. Bar service may also be available at restaurants in The Village at Palisades Tahoe. Find more information on our Dining & Apres page.
Will mobile food ordering be available?
Mobile food ordering is available at several locations across Olympic Valley and Alpine Meadows. You can view these options by selecting the “Online Ordering” filter on our Dining & Après Page, or by viewing “Dining” on the Palisades Tahoe app.
Can I get food without going indoors at all?
Yes, we have several options for outdoor only ordering and pickup. You can view these options by selecting the “Outdoor Ordering & Pickup” filter on our Dining & Après Page.
How will restrooms operate?
Face coverings will be required inside restrooms. We will ask guests to limit their time in the restroom to less than 15 minutes. Bathrooms are sanitized regularly and have built-in air circulation and filtration systems.
What about when the weather is bad? Where can I go indoors?
Due to current regulations, we cannot allow guests to linger inside. If restrictions are lifted, we plan to have indoor facilities open so guests can warm up, but we will be asking guests to limit time spent inside. This season will be more about skiing and riding, less about being in the lodge. Building capacities will be limited per current government regulations. Guests’ personal vehicles will be a good option for breaks throughout the day.
What changes will be enforced in seasonal locker rooms?
Guests with seasonal lockers will be required to wear face coverings with two or more layers in the locker room, and limit their time to 15 minutes or less. This is to keep capacity down and allow for all guests to access their lockers while still allowing for proper distancing. We will also be maintaining adequate ventilation, and we will be routinely disinfecting locker areas with electrostatic sprayers.
Will day lockers be available to guests?
Yes, day lockers will be available, with proper distancing and sanitizing protocols in place.
Will I be able to stash my stuff inside the lodges?
No. Any items left unattended will be taken to Lost & Found. Plan to boot up and keep your items in your car. Day lockers will also be available.
What equipment have you installed to better circulate or filter air in indoor spaces?
In high-density areas, HEPA air scrubbers have been installed to help increase circulation and filtration of the air. These will be found in the O-House lodge, High Camp, the Gold Coast lodge, the Alpine Meadows base lodge and in the Member’s Locker Room, among other locations. Some employee-only areas, like locker rooms, will also have these HEPA air scrubbers installed.
Extra air intake and exhaust fans have been added to the Aerial Tram cabins, to increase airflow in that enclosed space. Tram and Funitel cabins will also be regularly sanitized with electrostatic sprayers.
Why aren’t there HEPA air scrubbers or other new equipment in bathrooms, the Aerial Tram elevator, etc.?
Many of our buildings (including those with bathrooms) already have building HVAC with circulation and filtration. Our supplemental air filtration equipment is located in areas where our guests and staff could be spending 15 minutes or more, which is why you won’t see it in places like the tram elevator, where guests spend about 2 minutes, etc. Our COVID-19 policies are based on the CDC’s recommendations for reducing exposure. According to the CDC, exposure occurs when a person is in the presence of a positive tested COVID-19 person for longer than 15 minutes and within six feet, with or without a mask.
It is up to every individual, both employees and guests, to do their part to help protect the health and safety of our community. Following requirements to mitigate the risk of infection is part of the social contract between Palisades Tahoe and our guests.
Will the Olympic Museum be open?
The Olympic Museum is now open to guests who ride the Aerial Tram up to High Camp.
Leave the resort, self-isolate and call your healthcare provider. The local hospital, Tahoe Forest Hospital, has a COVID hotline at 530-582-3450, and tests can be scheduled locally at lhi.care/covidtesting.
What happens if a guest was exposed, is symptomatic or tests positive for COVID-19?
Our guests must not visit usif they are feeling sick, exhibiting symptoms of illness or are aware of personal exposure to COVID-19 positive contacts over the prior 14 days. A person is “Exposed” when they are in the presence of a positive tested COVID-19 person for longer than 15 minutes over a 24-hour period and within 6 feet, with or without a face covering. In the case that a guest was exposed, is symptomatic or tests positive for COVID-19 our procedure includes collecting contact information, understanding what public areas the guest visited and notifying affected parties, including local health officials.
How will you be enforcing your COVID-19 guest policies?
It is up to every individual, both employees and guests, to do their part to help protect the health and safety of our community. Following requirements to mitigate the risk of infection is part of the social contract between Palisades Tahoe and our guests. Frontline staff will refer non-compliant guests to their department head, who will be trained in achieving compliance through de-escalation techniques. If necessary, resort security and local law enforcement will be called to assist. Any guest who refuses to comply with our face covering requirements or any other guidelines will be addressed directly and may be asked to leave the resort and accordiing to our CODE OF CONDUCT Standards may lose pass privileges.
We do not permit overnight parking in our lots, and that rule will stay in effect this season. This is done for a variety of reasons, including snow removal issues and adherence with Placer County regulations.
Will you still operate your POW Parking carpool lots?
We are not currently operating the POW Parking program. Guests should carpool only with household/family members or only those in their party.
Are you requiring parking reservations this season?
No, parking at both Olympic Valley and Alpine Meadows will continue to be on a first-come, first-serve basis. Prepaid premier parking is available at Alpine Meadows, visit our Parking page for details.
What policies will be in place in parking lots due to COVID-19?
Guests are required to wear a face covering and physically distance in our parking lots. While we encourage guests to use their car as a basecamp for the day, they should stay with the people they arrived with. Guests should not congregate in parking areas.
We plan to decrease our shuttle capacities by 50% but will continue to monitor government regulations regarding public transit, adjusting accordingly. Face coverings will be required on shuttles. Shuttle seats and touchpoints will be disinfected between each trip, and we will be regularly disinfecting our shuttles with electrostatic sprayers. Shuttle vents and windows will remain open with the heat on as needed.
Will Mountaineer operate this season?
Mountaineer service is cancelled for the 2020-21 winter season. The service will return in December 2021 for the 2021-22 winter season. More information can be found at the SATC website.
What policies will be in place in parking lots due to COVID-19?
Guests are required to wear a face covering and physically distance in our parking lots. While we encourage guests to use their car as a basecamp for the day, they should stay with the people they arrived with. Guests should not congregate in parking areas.
Rentals and Demos
We will be streamlining the rental & demo process to better manage the capacity in our rental and demo shop. Guests will be asked to make a reservation at least 24 hours in advance of the day they want to rent, and they will fill out their rental paperwork online. Guests will select an appointment window at the time of booking, and they will need to arrive at their designated rental shop at their appointment time to redeem their rentals.
When guests enter the shop at their appointment time, they will bypass the rental registration process and proceed straight to the cashier. After collecting any lift tickets or vouchers, they will head straight to the boot counters. Boots will be pre-selected based on the information the guest provided online. The space and limited capacity will allow for guests to maintain social distance. After receiving their boots, they will continue on to pick up their skis or snowboards, which will have already been selected and adjusted specifically for them. After the technician makes sure the bindings are properly set, guests will exit with their equipment.
The demo shop at Olympic Valley will be relocated directly across from the Aerial Tram entrance into a larger space.
Do I have to book rentals in advance?
Guests are strongly encouraged to book their rentals and demos as far in advance as possible. We will not be able to guarantee equipment availability without an advance reservation. Guests who show up to the resort looking for same-day rentals or demos will utilize a virtual queuing system that will allow guests to digitally “get in line,” and be alerted when the staff is ready to assist them. There may be a substantial delay while guests with reservations are assisted.
If I don’t have a smartphone, how will I be able to pick up rentals?
Our advance reservation portal can be accessed via home computer or smartphone, and these are the preferred methods for booking. If you have difficulty making or completing a reservation online in advance, we will have computers available for guests to use on site, however, we will not be able to guarantee rental equipment availability without an advance reservation.
Do you offer rental delivery for guests staying at the Village at Palisades Tahoe lodging?
We do not currently offer rental delivery, but new this season guests can complete all of their rental paperwork online ahead of time—and even request what model of ski they want if they are demoing—and the rental and demo team will have gear waiting for them when they arrive at the shop. The online rental registration process will prompt guests to select an appointment time slot to fulfill their rentals, in order for us to help safely manage capacity and social distancing protocols in the rental shops.
How will you clean rental and demo equipment?
All rental and demo equipment will be disinfected, including hard and soft surfaces, using electrostatic sanitizing foggers. These foggers use an electromagnetic charge to increase the efficacy of the disinfectant spray by bonding it to the surface with static electricity. When rental and demo equipment is returned, it will be gathered and kept separate from the in-store inventory until it is disinfected.
Village Retail and Restaurant Operations
Village shops and restaurants will continue to operate. Both the resort-owned businesses and independently owned businesses will continue to enforce face-covering mandates and maximum occupancy limits, including as dictated by applicable government regulations.
What will your ski shop and other resort-owned retail stores be doing to help keep customers safe?
In our resort-owned retail stores, we are either sanitizing, quarantining for 48 hours, or doing both, for all hard goods and soft goods that have been tried on before reintroducing the merchandise back to the sales floor. We are currently not permitting guests to try on headwear, like goggles and helmets. Fitting rooms are open for items that require try-ons. In the case that fitting rooms are not completely enclosed, every other fitting room will be closed to allow for adequate spacing. Fitting rooms and other touchpoints around the stores will be frequently disinfected. Guests must wear facial coverings and maintain social distance while in stores. Hand sanitization stations are also available. The Village stores comply with applicable government regulations on capacity and operating standards.
Will boot-fitting services still be available at Parallel Mountain Sports ski shop?
Yes, we are still offering boot fitting, but in order to manage capacity in the shop, we will be taking reservations for boot fitting appointments. You can call Parallel Mountain Sports at 530-452-4478 or The Ledge Board Shop at 530-452-4477 to schedule an appointment in advance. Guests without an appointment will be able to enter a virtual queue for boot fitting and other repair appointments, and shop staff will text when staff is available to assist. Please note boot fitting space is limited and will be restricted to only the guest being fit. We kindly ask friends and family to wait separately in a non-congested area.
Will the SnoVentures Activity Zone be open this season?
We plan to have snowtubing open this season. Mini snowmobiling will be closed. Tickets for snow tubing and other activities will need to be purchased in advance. We will be lowering our capacity for each snowtubing session, and will have limited capacity inside the SnoVentures Lodge.
Ski School Lessons and Guides
A variety of Ski & Snowboard lessons will be available this season. We are temporarily eliminating all full-day lessons for both adults and kids. We will only offer half-day lessons, but guests will be free to sign up for both a morning and afternoon session. Lunch will not be included in any Ski & Snowboard School lessons this season.
Ski & Snowboard Lessons must be reserved at least 36 hours in advance.
See complete product offerings, details and reservation info at our Ski & Snowboard School page.
What about Group Lessons?
Half-day group lessons will be available for ages eight and older, but group sizes will be small.
How will you enforce social distancing and other COVID-19 precautions for lessons?
Instructors and students will be required to wear face coverings at all times. Instructors will have students distance from one another, and will stay distanced where possible as well. Groups will ride the lifts together, but will be spaced apart per the resort’s lift riding policies.
Most of the events we typically hold will either be cancelled or heavily modified. We will work within applicable government regulations to determine which events, if any, can go forward. Many of our signature events may not happen this year. We will update our events calendar as we have events confirmed.
View Cancellation Policies for The Village at Palisades Tahoe. Should a Stay at Home order be issued during your reservation time and you are unable to join us, we will provide you with a refund. If you are lodging with us while a Stay at Home order is issued we’ll provide a refund for any days you are unable to stay of your original reservation.
Lift Ticket Cancellation Policy
You are eligible for a full refund if you cancel at least 24 hours in advance.
Ski & Snowboard School Cancellation Policy
Lessons are fully refundable until 3pm two days prior. Lessons cancelled after 3pm two days prior will incur a $25 instructor-rebooking fee. No show/no call or day of lesson cancellations are non-refundable. IF YOU ARE EXPERIENCING COVID-19 SYMPTOMS OR HAVE TESTED POSITIVE FOR THE VIRUS PLEASE DO NOT COME TO THE RESORT. If you have lessons and/or rentals reservations, please call us at 1.800.403.0206 for assistance to change your plans or click here to request a cancellation.
Rentals & Demos Cancellation Policy
Rentals & Demos are fully refundable until 3pm two days prior. Equipment rentals cancelled after 3pm two days prior will incur a $25 equipment processing fee. No show/no call or day of equipment rental cancellations are non-refundable. IF YOU ARE EXPERIENCING COVID-19 SYMPTOMS OR HAVE TESTED POSITIVE FOR THE VIRUS PLEASE DO NOT COME TO THE RESORT. If you have rentals reservations, please call us at 1.800.403.0206 for assistance to change your plans or click here to request a cancellation.
rESORT Closure/Shortened Season
In the event the ski/ride season is shortened as a result of COVID-19, we are offering a Worry Free Guarantee that gives customers peace of mind when purchasing many of our product. Purchases like seasonal lockers, ski team registration, lift and activities tickets, among others, are included in the Worry Free Guarantee.
Ikon Pass Policies
For more on Ikon Pass Adventure Assurance, please click here.
Our COVID-19 work-safe policies are based on the CDC’s recommendations for reducing exposure. Exposure occurs when a person is in the presence of a positive tested COVID-19 person for longer than 15 minutes and within six feet, with or without a mask:
Distance – maintain physical distance of more than six feet when indoors and outdoors.
Duration – keep your indoor interaction with others to less than 15 minutes when less than six feet apart.
Facemask–Wear a facemask at all times unless you are outside and more than six feet apart or working by yourself in an enclosed space.
Disinfection - Wash your hands and sanitize your areas frequently
All employees undergo required training on safe work practices, including our company specific COVID-19 policies that align with CDC, state and county guidelines. Additionally, department-specific protocols are in place and will continue to be developed as needed.
What if an employee was exposed, is symptomatic or tests positive for COVID-19?
All employees undergo required training on best practices to mitigate exposure, and our operations plan is designed to do the same. A person is “Exposed” when they are in the presence of a positive tested COVID-19 person for longer than 15 minutes over a 24-hour period and within 6 feet, with or without a face covering.Any SVAM team member who has symptoms, tested positive, and/or was exposed to a COVID-19 positive person must follow California Department of Public Health regulations, which require self-quarantine, testing, and/or monitoring. Employees are permitted to return to work based on guidelines from California Department of Public Healthand Placer County Public Health. The resort’s CV-19 team will track suspected and confirmed cases among employees. Employees are permitted to return to work based on guidelines from California Department of Public Health and Placer County Public Health.
How will you assist employees who have to take off work due to COVID exposure?
In accordance with CA state law and our company policies, we will provide employees with up to two weeks of COVID-19 emergency sick pay that can be used to cover time away from work due to mandatory quarantine periods and/or COVID-19 related illness.
What about your employees working in offices and indoors in lodges?
Face coverings are required at all times when indoors except when eating or working alone in an enclosed area. Additionally, we have evaluated indoor workspaces in the resort to determine new reduced capacities, and have reconfigured layouts to allow employees to properly distance in accordance with, and often exceeding, state guidelines. Employees who do not need to be on-site will continue to work from home as much as possible. Partitions have been installed at ticket windows and other locations where our staff interacts with guests.
What special training are employees getting for COVID-19?
All employees undergo required training on best practices to mitigate spread and exposure. This includes what to do if an employee is exposed, requirements for physical distancing and sanitization and protocols specific to their job.
Palisades Tahoeis spending approximately $1 million to increase physical distancing and sanitizing across both mountains:
- Employing a team of 25+ staff to help guests with mask-wearing and physical distancing protocols in lift lines and public areas.
- New hand-sanitizing stations are being installed and bathrooms will be outfitted with hundreds of additional touchless faucets, paper towel and soap dispensers.
- Partitions will be installed in ticket, ski school and food and beverage sales locations.
- A fleet of high-demand electrostatic sanitizing sprayers will disinfect areas around the resort, with the ability to sanitize up to 23,000 square feet on one tank. Electrostatically charged disinfectant clings to multidimensional hard and soft surfaces, providing consistent and lasting disinfection.
- Guests can expect to find more outdoor seating than ever before, including expanded deck seating at Alpine Meadows Base Lodge, Gold Coast Lodge and KT Base Bar where hundreds of new tables, chairs, heaters, and umbrellas will be available for guests to use.
- Portable employee locker rooms will be placed in base areas at Alpine Meadows and Olympic Valley to facilitate physical distancing for staff.
- In high-density areas, HEPA air scrubbers have been installed to help increase circulation and filtration of the air.
- Extra air intake and exhaust fans have been added to the Aerial Tram cabins, to increase airflow in that enclosed space.
Resort Practices & Policies
We have modified many of our operations informed by the latest guidelines from the Centers for Disease Control (CDC), the State of California, and the Placer County Health Department. As new information becomes available we will continue to adapt so that you can enjoy time recharging in the mountains.
We are all in this together and guests have various levels of sensitivity to the health impacts of COVID 19. Please respect others' views and be a conscientious part of our community. Violation of SVAM COVID Resort policies, CDPH COVID Regulations and/or California’s Blueprint for a Safer Economy may result in the revocation of pass privileges.
- Physical distancing should be maintained, including when in our parking lots, restrooms, retail and food outlets
- Face coverings with two or more layers are required in indoor common areas. Face coverings are required outdoors where physical distancing cannot be guaranteed. See our Face Coverings FAQ for more details.
- Practice good hygiene - wash your hands frequently or use disinfectant
- Credit cards or debit cards are the only methods of payment at this time
- Guests must avoid visiting the Resort if they are feeling sick, exhibiting symptoms of illness or are aware of personal exposure to COVID-19 positive contacts over the prior 14 days
- Resort personnel may refuse entry and/or request guests to depart the Resort if guests exhibit symptoms of sickness
- Failure to cooperate with physical distancing and updated resort policies may result in a loss of resort privileges
- Please know and respect local and regional COVID directives.
- Guests who have received both doses of the COVID-19 vaccine must continue to follow all policies.
- All employees undergo required training on best practices to mitigate spread and exposure. This includes what to do if an employee is exposed, requirements for physical distancing and sanitization and protocols specific to their job.
- Employees undergo daily screening for signs and symptoms of Covid-19, including temperature checks
- Anyone with a fever of or over 100.4 or any sign or symptom of illness will not be allowed to come to work
- Two weeks of COVID-19 emergency sick pay can be used to cover time away from work due to mandatory quarantine periods and/or COVID-19 related illness.
- Facial masks will be worn by our employees when interacting with guests and other employees
- Employees who have received both doses of the COVID-19 vaccine must continue to follow all policies.
Sanitization & Other Limited Contact Measures
- Additional hand sanitization stations have been added in high traffic locations
- Increased frequency of disinfection and cleaning of public restrooms and high-touch indoor areas, such as bathrooms, kitchen surfaces, door handles, tables, restaurants, bars, elevators, and check-in counters
- Setting up additional hand-washing/sanitizing stations
- Furniture layout updated for physical distancing
- Plexiglas shields installed in designated areas of the property for added protection
- Specific lodging protocols that include rigorous cleaning and sanitization process with a focus on high-touch surfaces and common areas
Worry-Free Guarantee We understand that in these uncertain times it can be difficult to make plans. With our new Worry-Free Guarantee policy, you can plan with confidence knowing that you have an opportunity for a refund and more flexible cancellation policies. View details here.
- The process is as contact-free as possible
- Partitions have been installed at our check-in desk
- All touchpoints in guest rooms will be disinfected
- Kitchen equipment is sanitized through the dishwashers in each unit
- Stayover cleaning will not be provided but we will deliver any supplies needed upon request such as coffee, towels, shampoo, etc.
Shared Common Space
- Masks are required in indoor common areas and encouraged outdoors
- Fitness centers & sauna are currently closed. Hot tubs are open, but reservation-only for guests & homeowners.
Food Service Modifications
- Reduction of guest touchpoints
- Droplet control sneeze guards
- Use of buffet and drink station attendants
- Revised event layouts to enhance guest and employee safety
- Bar service touchpoint and distancing modifications
Seating & Meeting Room Floor Plans
- Reduced seating guidelines and recommendations
- Enhanced table spacing
- Expanded outdoor dining options
An inherent risk of exposure to COVID-19 exists in any public place. COVID-19 is an extremely contagious disease that can lead to severe illness and deaths, especially for senior citizens and individuals with underlying medical conditions. By visiting Palisades Tahoe, you voluntarily assume all risks related to exposure to COVID-19. rich-text