LATEST UPDATE
As of June 15, California has retired the color-coded tier system pertaining to COVID-19 restrictions. Here are the changes you will see at Palisades Tahoe:
- Face coverings are no longer required for fully vaccinated individuals indoors or outdoors.
- Unvaccinated individuals are required to wear face coverings in the Village, inside retail stores, shared lodging spaces, and other indoor facilities, inside the Aerial Tram, and at High Camp, but enforcement is based on the honor system, so our frontline team members will not be required to monitor behavior.
- Aerial Tram capacity will move to 75%, subject to change by mountain management.
- Food and beverage locations, retail shops, and lodging properties will no longer have capacity limits or physical distancing requirements.
- We will continue to utilize increased ventilation and a higher standard of sanitation, including the use of our e-sprayers, in all shared spaces.
- Meal packages, online ordering, outdoor seating, and outdoor ordering/pickup continue to be available: explore options on our Dining & Apres page.
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Frequently Asked Questions
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Aerial Tram
Will Aerial Tram tickets be available this summer?
Yes, Aerial Tram tickets are available this summer. We recommend purchasing online in advance. The Aerial Tram will run daily starting June 18th, 2021-September 6th 2021.Learn more here.
Do I have to wear a mask on the Aerial Tram?
According to the CDC, if you are not fully vaccinated, you should wear a mask in indoor public places and if possible maintain 6 feet of distance between yourself and people who don’t live in your household. No eating or drinking will be permitted on the Tram. Our Team members will continue to wear face coverings.
Is the Aerial Tram operating at reduced capacity?
Per California state guidelines, the Aerial Tram and Tram elevator will operate at a 75% maximum capacity, so up to 82 people maximum on the Aerial Tram. This capacity limit may change throughout the summer. Windows will remain open, even in inclement weather. Extra air intake and exhaust fans have been added to the Aerial Tram cabins, to increase airflow in that enclosed space. You will also see our lift attendants using electrostatic sprayers to regularly disinfect empty cabins.
Yes, Aerial Tram tickets are available this summer. We recommend purchasing online in advance. The Aerial Tram will run daily starting June 18th, 2021-September 6th 2021.Learn more here.
Do I have to wear a mask on the Aerial Tram?
According to the CDC, if you are not fully vaccinated, you should wear a mask in indoor public places and if possible maintain 6 feet of distance between yourself and people who don’t live in your household. No eating or drinking will be permitted on the Tram. Our Team members will continue to wear face coverings.
Is the Aerial Tram operating at reduced capacity?
Per California state guidelines, the Aerial Tram and Tram elevator will operate at a 75% maximum capacity, so up to 82 people maximum on the Aerial Tram. This capacity limit may change throughout the summer. Windows will remain open, even in inclement weather. Extra air intake and exhaust fans have been added to the Aerial Tram cabins, to increase airflow in that enclosed space. You will also see our lift attendants using electrostatic sprayers to regularly disinfect empty cabins.
High Camp Activities
Will the High Camp Pool & Hot Tub be open this summer?
At this time, we feel it is in the best interest of our guests and staff to keep the High Camp Pool and Hot Tub closed. Other activities will still be available in the High Camp area, including E-Mountain Bike Tours, Roller Skating, Disc Golf, Geocaching, and Lawn Games.
Will the Olympic Museum be open?
The Olympic Museum is now open to guests who ride the Aerial Tram up to High Camp.
At this time, we feel it is in the best interest of our guests and staff to keep the High Camp Pool and Hot Tub closed. Other activities will still be available in the High Camp area, including E-Mountain Bike Tours, Roller Skating, Disc Golf, Geocaching, and Lawn Games.
Will the Olympic Museum be open?
The Olympic Museum is now open to guests who ride the Aerial Tram up to High Camp.
Base Area Activities
Can I rent a bike in The Village?
Bike rentals will be available out of Parallel Mountain Sports in The Village at Palisades Tahoe. We recommend booking online in advance. Bikes are sanitized between each use. Learn more on our Village Bike Rentals page.
Do I have to book rentals in advance?
Guests are strongly encouraged to book their rentals in advance as possible. We will not be able to guarantee equipment availability without an advance reservation.
How will you clean rental equipment?
All rental and demo equipment will be disinfected, including hard and soft surfaces, using electrostatic sanitizing foggers. These foggers use an electromagnetic charge to increase the efficacy of the disinfectant spray by bonding it to the surface with static electricity. When rental and demo equipment is returned, it will be gathered and kept separate from the in-store inventory until it is disinfected.
Bike rentals will be available out of Parallel Mountain Sports in The Village at Palisades Tahoe. We recommend booking online in advance. Bikes are sanitized between each use. Learn more on our Village Bike Rentals page.
Do I have to book rentals in advance?
Guests are strongly encouraged to book their rentals in advance as possible. We will not be able to guarantee equipment availability without an advance reservation.
How will you clean rental equipment?
All rental and demo equipment will be disinfected, including hard and soft surfaces, using electrostatic sanitizing foggers. These foggers use an electromagnetic charge to increase the efficacy of the disinfectant spray by bonding it to the surface with static electricity. When rental and demo equipment is returned, it will be gathered and kept separate from the in-store inventory until it is disinfected.
Dining & Indoor Facilities
Are dining facilities open?
Yes, and following California state guidelines, restaurants no longer have capacity limits or distancing guidelines for both indoor and outdoor dining areas. Unvaccinated guests will be required to wear a mask when walking to and from their table. Mask guidelines may vary at locally-owned establishments. Find information and restaurant contact info on ourDining & Apres page.
Can I purchase alcohol? Will bars be open?
Under current state guidelines, bars are permitted to reopen. Packaged beer, wine, and cocktails remain available at locations across the resort. Find more information on our Dining & Apres page.
Is mobile food ordering available?
Mobile food ordering is available at several locations across Palisades Tahoe. You can view these options by selecting the “Online Ordering” filter on our Dining & Après Page, or by viewing “Dining” on the Palisades Tahoe app.
Can I get food without going indoors at all?
Yes, we have several options for outdoor only ordering and pickup. You can view these options by selecting the “Outdoor Ordering & Pickup” filter on our Dining & Après Page.
How will restrooms operate?
Face coverings are no longer required inside restrooms for vaccinated individuals, but we still ask guests to limit their time in the restroom to less than 15 minutes. Bathrooms are sanitized regularly and have built-in air circulation and filtration systems.
What equipment have you installed to better circulate or filter air in indoor spaces?
In high-density areas, HEPA air scrubbers have been installed to help increase circulation and filtration of the air. These will be found in the O-House lodge and High Camp, among other locations. Some employee-only areas, like locker rooms, will also have these HEPA air scrubbers installed. Extra air intake and exhaust fans have been added to the Aerial Tram cabins, to increase airflow in that enclosed space. Tram cabins will also be regularly sanitized with electrostatic sprayers.
Why aren’t there HEPA air scrubbers or other new equipment in bathrooms, the Aerial Tram elevator, etc. ?
Many of our buildings (including those with bathrooms) already have building HVAC with circulation and filtration. Our supplemental air filtration equipment is located in areas where our guests and staff could be spending 15 minutes or more, which is why you won’t see it in places like the tram elevator, where guests spend about 2 minutes, etc. Our COVID-19 policies are based on the CDC’s recommendations for reducing exposure. According to the CDC, exposure occurs when a person is in the presence of a positive tested COVID-19 person for longer than 15 minutes and within six feet, with or without a mask.
It is up to every individual, both employees and guests, to do their part to help protect the health and safety of our community. Following requirements to mitigate the risk of infection is part of the social contract between Palisades Tahoe and our guests.
Yes, and following California state guidelines, restaurants no longer have capacity limits or distancing guidelines for both indoor and outdoor dining areas. Unvaccinated guests will be required to wear a mask when walking to and from their table. Mask guidelines may vary at locally-owned establishments. Find information and restaurant contact info on ourDining & Apres page.
Can I purchase alcohol? Will bars be open?
Under current state guidelines, bars are permitted to reopen. Packaged beer, wine, and cocktails remain available at locations across the resort. Find more information on our Dining & Apres page.
Is mobile food ordering available?
Mobile food ordering is available at several locations across Palisades Tahoe. You can view these options by selecting the “Online Ordering” filter on our Dining & Après Page, or by viewing “Dining” on the Palisades Tahoe app.
Can I get food without going indoors at all?
Yes, we have several options for outdoor only ordering and pickup. You can view these options by selecting the “Outdoor Ordering & Pickup” filter on our Dining & Après Page.
How will restrooms operate?
Face coverings are no longer required inside restrooms for vaccinated individuals, but we still ask guests to limit their time in the restroom to less than 15 minutes. Bathrooms are sanitized regularly and have built-in air circulation and filtration systems.
What equipment have you installed to better circulate or filter air in indoor spaces?
In high-density areas, HEPA air scrubbers have been installed to help increase circulation and filtration of the air. These will be found in the O-House lodge and High Camp, among other locations. Some employee-only areas, like locker rooms, will also have these HEPA air scrubbers installed. Extra air intake and exhaust fans have been added to the Aerial Tram cabins, to increase airflow in that enclosed space. Tram cabins will also be regularly sanitized with electrostatic sprayers.
Why aren’t there HEPA air scrubbers or other new equipment in bathrooms, the Aerial Tram elevator, etc. ?
Many of our buildings (including those with bathrooms) already have building HVAC with circulation and filtration. Our supplemental air filtration equipment is located in areas where our guests and staff could be spending 15 minutes or more, which is why you won’t see it in places like the tram elevator, where guests spend about 2 minutes, etc. Our COVID-19 policies are based on the CDC’s recommendations for reducing exposure. According to the CDC, exposure occurs when a person is in the presence of a positive tested COVID-19 person for longer than 15 minutes and within six feet, with or without a mask.
It is up to every individual, both employees and guests, to do their part to help protect the health and safety of our community. Following requirements to mitigate the risk of infection is part of the social contract between Palisades Tahoe and our guests.
Parking
Will overnight RV/camper parking be permitted this summer?
We do not permit overnight parking in our lots, and that rule will stay in effect this summer in adherence with Placer County regulations.
We do not permit overnight parking in our lots, and that rule will stay in effect this summer in adherence with Placer County regulations.
Village Retail Operations
Will the Village shops and restaurants be open? What restrictions should we expect to see?
Village shops and restaurants will now operate without capacity restrictions or distancing guidelines. Unvaccinated guests are asked to wear masks inside retail shops, but mask guidelines may vary between locally-owned businesses, and will be enforced on an honor code basis.
What will your resort-owned retail stores be doing to help keep customers safe?
In our resort-owned retail stores, we are either sanitizing, quarantining for 48 hours, or doing both, for all hard goods and soft goods that have been tried on before reintroducing the merchandise back to the sales floor. We are currently not permitting guests to try on headwear, like goggles and helmets. Fitting rooms are open for items that require try-ons. In the case that fitting rooms are not completely enclosed, every other fitting room will be closed to allow for adequate spacing. Fitting rooms and other touchpoints around the stores will be frequently disinfected. Guests must wear facial coverings and maintain social distance while in stores. Hand sanitization stations are also available. The Village stores comply with applicable government regulations on capacity and operating standards.
Village shops and restaurants will now operate without capacity restrictions or distancing guidelines. Unvaccinated guests are asked to wear masks inside retail shops, but mask guidelines may vary between locally-owned businesses, and will be enforced on an honor code basis.
What will your resort-owned retail stores be doing to help keep customers safe?
In our resort-owned retail stores, we are either sanitizing, quarantining for 48 hours, or doing both, for all hard goods and soft goods that have been tried on before reintroducing the merchandise back to the sales floor. We are currently not permitting guests to try on headwear, like goggles and helmets. Fitting rooms are open for items that require try-ons. In the case that fitting rooms are not completely enclosed, every other fitting room will be closed to allow for adequate spacing. Fitting rooms and other touchpoints around the stores will be frequently disinfected. Guests must wear facial coverings and maintain social distance while in stores. Hand sanitization stations are also available. The Village stores comply with applicable government regulations on capacity and operating standards.
Events
Will you be hosting any of the usual events you have?
With the state lifting COVID-19 restrictions, many of our events will return to the Village this season. Weekly events like Bluesdays, First Street Yoga and Sunset Live Music are back on the calendar, as are festivals like Brews, Jazz & Funk and Made in Tahoe Festival. Check out our events calendar for more information. Events are subject to change at any time.
With the state lifting COVID-19 restrictions, many of our events will return to the Village this season. Weekly events like Bluesdays, First Street Yoga and Sunset Live Music are back on the calendar, as are festivals like Brews, Jazz & Funk and Made in Tahoe Festival. Check out our events calendar for more information. Events are subject to change at any time.
Face Coverings
Will I be required to wear a face covering when at the resort?
According to the CDC, if you are not fully vaccinated, you should wear a mask in indoor public places and if possible maintain 6 feet of distance between yourself and people who don’t live in your household.
According to the CDC, if you are not fully vaccinated, you should wear a mask in indoor public places and if possible maintain 6 feet of distance between yourself and people who don’t live in your household.
Cancellation Policies
The Village at Palisades Tahoe Lodging
View Cancellation Policies for The Village at Palisades Tahoe. Should a Stay at Home order be issued during your reservation time and you are unable to join us, we will provide you with a refund. If you are lodging with us while a Stay at Home order is issued we’ll provide a refund for any days you are unable to stay of your original reservation.
Aerial Tram Ticket Cancellation Policy
You are eligible for a full refund if you cancel at least 24 hours in advance.
Bike Rentals Cancellation Policy
Bike Rentals are fully refundable until 3pm two days prior. Equipment rentals cancelled after 3pm two days prior will incur a $25 equipment processing fee. No show/no call or day of equipment rental cancellations are non-refundable. IF YOU ARE EXPERIENCING COVID-19 SYMPTOMS OR HAVE TESTED POSITIVE FOR THE VIRUS PLEASE DO NOT COME TO THE RESORT. If you have rentals reservations, please call us at 1.800.403.0206 for assistance to change your plans.
View Cancellation Policies for The Village at Palisades Tahoe. Should a Stay at Home order be issued during your reservation time and you are unable to join us, we will provide you with a refund. If you are lodging with us while a Stay at Home order is issued we’ll provide a refund for any days you are unable to stay of your original reservation.
Aerial Tram Ticket Cancellation Policy
You are eligible for a full refund if you cancel at least 24 hours in advance.
Bike Rentals Cancellation Policy
Bike Rentals are fully refundable until 3pm two days prior. Equipment rentals cancelled after 3pm two days prior will incur a $25 equipment processing fee. No show/no call or day of equipment rental cancellations are non-refundable. IF YOU ARE EXPERIENCING COVID-19 SYMPTOMS OR HAVE TESTED POSITIVE FOR THE VIRUS PLEASE DO NOT COME TO THE RESORT. If you have rentals reservations, please call us at 1.800.403.0206 for assistance to change your plans.
Guest Resources
What should I do if I start experiencing symptoms while I’m at Palisades Tahoe?
Leave the resort, self-isolate and call your healthcare provider. The local hospital, Tahoe Forest Hospital, has a COVID hotline at 530-582-3450, and tests can be scheduled locally at lhi.care/covidtesting.
What happens if a guest was exposed, is symptomatic or tests positive for COVID-19?
Our guests must not visit us if they are feeling sick, exhibiting symptoms of illness or are aware of personal exposure to COVID-19 positive contacts over the prior 14 days. A person is “Exposed” when they are in the presence of a positive tested COVID-19 person for longer than 15 minutes over a 24-hour period and within 6 feet, with or without a face covering. In the case that a guest was exposed, is symptomatic or tests positive for COVID-19 our procedure includes collecting contact information, understanding what public areas the guest visited and notifying affected parties, including local health officials.
How will you be enforcing your COVID-19 guest policies?
It is up to every individual, both employees and guests, to do their part to help protect the health and safety of our community. Following requirements to mitigate the risk of infection is part of the social contract between Palisades Tahoe and our guests. We are asking our guests to abide by the state guidelines, and wear a mask if they are unvaccinated.
Leave the resort, self-isolate and call your healthcare provider. The local hospital, Tahoe Forest Hospital, has a COVID hotline at 530-582-3450, and tests can be scheduled locally at lhi.care/covidtesting.
What happens if a guest was exposed, is symptomatic or tests positive for COVID-19?
Our guests must not visit us if they are feeling sick, exhibiting symptoms of illness or are aware of personal exposure to COVID-19 positive contacts over the prior 14 days. A person is “Exposed” when they are in the presence of a positive tested COVID-19 person for longer than 15 minutes over a 24-hour period and within 6 feet, with or without a face covering. In the case that a guest was exposed, is symptomatic or tests positive for COVID-19 our procedure includes collecting contact information, understanding what public areas the guest visited and notifying affected parties, including local health officials.
How will you be enforcing your COVID-19 guest policies?
It is up to every individual, both employees and guests, to do their part to help protect the health and safety of our community. Following requirements to mitigate the risk of infection is part of the social contract between Palisades Tahoe and our guests. We are asking our guests to abide by the state guidelines, and wear a mask if they are unvaccinated.
Employees
What policies do you have in place for avoiding the spread of COVID-19 in your workforce?
Our COVID-19 work-safe policies are based on the CDC’s recommendations for reducing exposure. Exposure occurs when a person is in the presence of a positive tested COVID-19 person for longer than 15 minutes and within six feet, with or without a mask:
Distance – maintain physical distance of more than six feet when indoors and outdoors.
Duration – keep your indoor interaction with others to less than 15 minutes when less than six feet apart.
Facemask–Wear a facemask at all times unless you are outside and more than six feet apart or working by yourself in an enclosed space.
Disinfection - Wash your hands and sanitize your areas frequently
All employees undergo required training on safe work practices, including our company specific COVID-19 policies that align with CDC, state and county guidelines. Additionally, department-specific protocols are in place and will continue to be developed as needed.
What if an employee was exposed, is symptomatic or tests positive for COVID-19?
All employees undergo required training on best practices to mitigate exposure, and our operations plan is designed to do the same. A person is “Exposed” when they are in the presence of a positive tested COVID-19 person for longer than 15 minutes over a 24-hour period and within 6 feet, with or without a face covering. Any SVAM team member who has symptoms, tested positive, and/or was exposed to a COVID-19 positive person must follow California Department of Public Health regulations, which require self-quarantine, testing, and/or monitoring. Employees are permitted to return to work based on guidelines from California Department of Public Health and Placer County Public Health. The resort’s CV-19 team will track suspected and confirmed cases among employees. Employees are permitted to return to work based on guidelines from California Department of Public Health and Placer County Public Health.
How will you assist employees who have to take off work due to COVID exposure?
In accordance with CA state law and our company policies, we will provide employees with up to two weeks of COVID-19 emergency sick pay that can be used to cover time away from work due to mandatory quarantine periods and/or COVID-19 related illness.
What about your employees working in offices and indoors in lodges?
Face coverings are required at all times when indoors except when eating or working alone in an enclosed area. Employees who do not need to be on-site will continue to work from home as much as possible.
What special training are employees getting for COVID-19?
All employees undergo required training on best practices to mitigate spread and exposure. This includes what to do if an employee is exposed, requirements for physical distancing and sanitization and protocols specific to their job.
Our COVID-19 work-safe policies are based on the CDC’s recommendations for reducing exposure. Exposure occurs when a person is in the presence of a positive tested COVID-19 person for longer than 15 minutes and within six feet, with or without a mask:
Distance – maintain physical distance of more than six feet when indoors and outdoors.
Duration – keep your indoor interaction with others to less than 15 minutes when less than six feet apart.
Facemask–Wear a facemask at all times unless you are outside and more than six feet apart or working by yourself in an enclosed space.
Disinfection - Wash your hands and sanitize your areas frequently
All employees undergo required training on safe work practices, including our company specific COVID-19 policies that align with CDC, state and county guidelines. Additionally, department-specific protocols are in place and will continue to be developed as needed.
What if an employee was exposed, is symptomatic or tests positive for COVID-19?
All employees undergo required training on best practices to mitigate exposure, and our operations plan is designed to do the same. A person is “Exposed” when they are in the presence of a positive tested COVID-19 person for longer than 15 minutes over a 24-hour period and within 6 feet, with or without a face covering. Any SVAM team member who has symptoms, tested positive, and/or was exposed to a COVID-19 positive person must follow California Department of Public Health regulations, which require self-quarantine, testing, and/or monitoring. Employees are permitted to return to work based on guidelines from California Department of Public Health and Placer County Public Health. The resort’s CV-19 team will track suspected and confirmed cases among employees. Employees are permitted to return to work based on guidelines from California Department of Public Health and Placer County Public Health.
How will you assist employees who have to take off work due to COVID exposure?
In accordance with CA state law and our company policies, we will provide employees with up to two weeks of COVID-19 emergency sick pay that can be used to cover time away from work due to mandatory quarantine periods and/or COVID-19 related illness.
What about your employees working in offices and indoors in lodges?
Face coverings are required at all times when indoors except when eating or working alone in an enclosed area. Employees who do not need to be on-site will continue to work from home as much as possible.
What special training are employees getting for COVID-19?
All employees undergo required training on best practices to mitigate spread and exposure. This includes what to do if an employee is exposed, requirements for physical distancing and sanitization and protocols specific to their job.
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The Summer Experience
Surrounded with sun-drenched views of Lake Tahoe, summer at Palisades Tahoe is perfect for nature lovers.
Aerial Tram
Take a scenic Aerial Tram ride to High Camp with views of Lake Tahoe. Once you're up top, enjoy the Olympic Museum, the Washoe Display, dining experiences, and other free activities.
Lake Tahoe Bike Rentals
Bicycle Rentals are available at Parallel Mountain Sports in the Village at Palisades Tahoe.